Capture the right details
Bring the property, unit, and reported problem into a work request before dispatch.
In practiceA leaking faucet in Apartment 204, Cedar House.
Work-request formsAssign the right trade
Give repair and unit-turnover tasks a responsible technician or vendor, with the property and instructions attached.
In practicePlumbing repairs, painting, and appliance checks before move-in.
Teams & vendor assignmentsPrepare for owner reviews
Bring property inspection reports and completed maintenance records into owner meetings and internal reviews.
In practiceBuilding-safety checks, completed repairs, and unit-turnover records.
Reports & work records02 / Portfolio maintenance
A resident reports a leak.
Keep the repair moving.
Capture the property and unit, assign the plumbing team, and save the completion notes with the request. Everyone follows the same repair record.
Explore work orders- Capture the request
- Assign the trade
- Document the repair
Property records that carry the detail forward.
Unit turnovers
Condition checks & repair tasks
Use a unit-condition form to record the work needed, assign turnover tasks, and keep completion notes with the property.
Vendor handoffs
Property, unit & job details
Give the assigned provider the reported issue and location. Keep the assignment and repair record available to your team.
Building inspections
Shared equipment & common areas
Schedule HVAC service and fire-safety checks, then record findings and follow-up work against the relevant equipment.
Owner reviews
Inspection reports & work history
Retrieve building inspection results and completed forms to explain what was checked, repaired, or left for follow-up.
The places behind the work
Property management
03 / More than one job
The unit is one part
of the property.
A repaired faucet is one job; keeping the building working is an ongoing program. Schedule HVAC service, roof inspections, and fire-safety checks alongside unit requests, with records for each residential, commercial, or mixed-use property.
- Units & suites · Plumbing, heating, and repair requests
- Common areas · Lighting, access, and walk-throughs
- Building equipment · Recurring service and inspection records
04 / A few practical questions
Let’s get into
the details.
Can requests come through a form?
HeadCount includes work-request forms so the issue and its details can enter the maintenance workflow.
Can we coordinate unit turnovers and vendors?
Create tasks for painting, cleaning, repairs, and appliance checks, then assign each to a technician, team, or vendor. Keep the location, instructions, and completion record with the work.
Can reports reflect each property’s needs?
Configure forms for unit condition checks, building inspections, and turnover work, and export completed forms as PDF records. Inspection reports keep the building, equipment type, and inspection cycle in context for owner reviews. Enterprise supports management across multiple facilities.
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