The work keeps moving. The software needs to keep up.
In healthcare facilities, an inspection is more than a task to check off. The record matters, too: what was inspected, whether everything was covered, and what the team can show when it is time for review. For Jennifer Douglas, Manager of Facility Accreditation & Compliance for Ballad Health’s South Market, that connection between the work and its documentation is central to the story.
Before HeadCount, her team was using a CMMS that was no longer supported. The facilities work still needed to happen, but the software they relied on had reached the end of its support. With HeadCount, Jennifer found a meaningful improvement in two closely connected areas: confidence in device inspections and the documentation behind them.
Knowing the devices were inspected.
HeadCount helped make the inspection picture clearer. Jennifer could see that all devices had been inspected, supported by documentation that she says had improved. That visibility gave her greater confidence in the work her team was responsible for.
The value was in connecting completed inspections with a record the team could use. Jennifer describes the difference in practical terms:
My confidence that devices were inspected was greatly improved. Additionally, it improved our documentation and allowed us to see that ALL devices were inspected.
Reports that made review easier.
That clearer record mattered beyond the inspection itself. When it came to Joint Commission document review, Jennifer found the process much easier with HeadCount reports. The documentation helped carry the work into the review, where she says the reports were well received.
For Jennifer, the story comes down to a more confident view of inspections and an easier way to present the documentation. HeadCount helped connect those two parts of her compliance work.
Joint Commission document review was made much easier. They loved the HeadCount reports!